Carpet Cleaner | New Castle, PA | DiCaprio Carpet Cleaning

Privacy Policy & SMS Terms and Conditions

Effective Date: 5-20-2026

Welcome to DeCaprio Services. We value your privacy and are committed to protecting your personal information. This Privacy Policy and SMS Terms & Conditions explains how we collect, use, and protect your information, including information related to text messaging communications.

Information We Collect

We may collect personal information including but not limited to:

Name
Phone number
Email address
Mailing address
Service request details
Appointment information
Communication preferences
Any information voluntarily submitted through website forms, phone calls, text messages, or email communications

We may also collect non-personal information such as browser type, IP address, and website usage data to improve website functionality and customer experience.

How We Use Your Information

We use collected information to:

Provide requested services
Respond to customer inquiries
Schedule and confirm appointments
Send service notifications and updates
Communicate regarding customer accounts
Send SMS/text communications
Improve our website and services
Maintain internal business records
Comply with legal obligations

Who We Share Information With

DeCaprio Services does not sell, rent, or share personal information with third parties for marketing purposes.

We may share information with trusted third-party service providers only as necessary to operate our business, including:

Phone and SMS communication providers
CRM and customer management platforms
Scheduling software providers
Payment processing providers
Website hosting providers
Legal authorities when required by law

All third-party providers are expected to maintain the confidentiality and security of customer information.

SMS/Text Messaging Terms & Conditions

SMS Consent Communication

Phone numbers collected for SMS communication purposes will not be shared with third parties or affiliates for marketing purposes.

Customers may opt in to receive SMS communications from DeCaprio Services through one or more of the following methods:

Messaging us first
Providing verbal consent during a phone conversation
Submitting a website contact form
Requesting communication through email or online inquiries

By providing consent, you agree to receive text messages from DeCaprio Services related to customer care and marketing communications.

Types of SMS Communications

SMS communications may include:

Appointment reminders
Appointment confirmations
Service updates
Dispatch notifications
Customer support responses
Billing notifications
Promotional or marketing offers
Follow-up communications

Message Frequency

Message frequency may vary depending on customer interaction, service activity, and communication preferences.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and service plan.

Opt-Out Instructions

Customers may opt out of receiving SMS messages at any time by replying:

STOP

to any SMS message received from DeCaprio Services.

After opting out, customers will no longer receive SMS communications unless they opt in again.

Help Instructions

For assistance, reply:

HELP

or contact us directly at:

Phone: 724-652-4888
Email: dicapriocleaning@gmail.com

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, misuse, or alteration.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Customers may request to: